This page was written to describe how the site and the service actually behave today. It has not been reviewed by a lawyer. If you are relying on it for a contract or a compliance question, have it checked first.
The principle
A render consumes compute the moment it begins, and that cost does not come back to us. So our policy is built around giving you the chance to stop before that happens, rather than around unwinding it afterwards.
This is why a script and shot list come back before any rendering starts. That step is the cheap moment to change your mind, and we would rather you used it.
When we refund
We will refund you where:
- We cannot deliver what was agreed, for any reason on our side
- The delivered video materially fails the brief that was accepted, and we cannot put it right
- You were charged in error, or charged twice
- You cancelled before rendering started and were billed anyway
When we don't
We generally will not refund where:
- The render matches the approved script and brief, but you have changed your mind about the idea
- The video was delivered and used, and the objection arrives afterwards
- The brief changed after rendering started — that is a re-render, quoted separately
- A video underperformed commercially; we sell production, not results
Cancelling work in progress
Write to hello@artquil.com and say clearly that you want to stop.
- Before the script is approved — nothing is charged.
- After approval, before rendering — nothing is charged.
- Once rendering has started — compute already consumed is payable; anything not yet started is not.
- After delivery — the work is payable in full.
For an ongoing engagement, either side may cancel with [to be confirmed] days' written notice.
How to ask
Email hello@artquil.com with what you commissioned, when, and what went wrong. You do not need a form or a reference number — a sentence is enough.
We aim to respond within [to be confirmed] working days and to resolve it within [to be confirmed] days of agreeing the outcome. Approved refunds go back to the original payment method.
If you disagree with the outcome
Say so, and it goes to the founder rather than staying with whoever answered first. Our designated grievance officer is [to be confirmed].
Contact
Artquil Private Limited
23 MIG Flats, Shiv Shakti Colony
Prayagraj, Uttar Pradesh, India
hello@artquil.com · +91 80816 37568